Customer Service Representative - Join Our Dynamic Team in Bali
Are you passionate about delivering exceptional customer service? Takotime is expanding its operations in Bali and seeking dedicated Customer Service Representatives to join our vibrant team. As part of our global network, you'll play a key role in ensuring customer satisfaction and driving our business growth. In Bali, our dynamic team is based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, offering a unique blend of work-life balance and cultural immersion.
As a Customer Service Representative at Takotime, you'll be the first point of contact for our customers, handling inquiries, resolving issues, and providing personalized support. You'll use our in-house CRM system, Zoom for virtual consultations, and Slack for team communication. This role is perfect for those looking to leverage their customer service skills in a fast-paced, international environment.
Join us and be part of a team that values innovation, teamwork, and continuous learning. We offer a competitive salary of Rp 5,000,000 - Rp 7,000,000 per month, along with benefits including health insurance, professional development opportunities, and a vibrant work culture.
📋 Tanggung Jawab Pekerjaan
- Handle customer inquiries and complaints via phone, email, and live chat, ensuring prompt and professional responses.
- Resolve customer issues efficiently, aiming for high satisfaction ratings and minimal escalations.
- Provide personalized support and recommendations based on customer needs and preferences.
- Update customer records and track interactions using our in-house CRM system.
- Collaborate with the sales and marketing teams to enhance customer experience and drive sales.
- Participate in team meetings and contribute to process improvements and training sessions.
- Adhere to company policies and procedures, ensuring compliance with regulations.
- Maintain a high level of confidentiality and professionalism in all interactions.
🎓 Kualifikasi & Syarat
- Minimum 2 years of experience in customer service or a related field.
- Proven track record of delivering exceptional customer service with a focus on satisfaction and retention.
- Excellent communication skills in both English and Bahasa Indonesia.
- Strong problem-solving skills and ability to work under pressure.
- Familiarity with CRM systems and customer service software.
- Bachelor's degree in Business Administration, Communication, or a related field (preferred but not required).li>
- Ability to work independently and as part of a team in a fast-paced environment.
- Passionate about continuous learning and professional development.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang