Senior Customer Experience Associate - Premium UK Airline Support

Conduent · 📍 Canggu, Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 12000000 - 18000000
Conduent is seeking a highly skilled and passionate Senior Customer Experience Associate to join our team in Canggu, Bali. In this role, you will be responsible for providing exceptional customer service and support to our premium UK airline clients. You will play a crucial role in ensuring customer satisfaction and loyalty, contributing to our overall customer experience strategy.

📋 Tanggung Jawab Pekerjaan

Provide timely and accurate responses to customer inquiries and complaints, ensuring a high level of customer satisfaction.,Manage and escalate complex customer issues to the appropriate teams, ensuring timely resolution.,Collaborate with cross-functional teams to identify and implement customer experience improvements.,Monitor customer feedback and use it to enhance our services and products.,Develop and maintain strong relationships with key customers and stakeholders.,Stay up-to-date with industry trends and best practices in customer experience.,Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Customer Service, or a related field.,Minimum of 3 years of experience in customer service or a related field, with a focus on customer experience.,Proven track record of delivering exceptional customer service and support.,Strong communication and interpersonal skills, with the ability to handle difficult customers professionally.,Excellent problem-solving and decision-making skills.,Proficiency in English, both written and spoken.,Experience with CRM systems and customer service software is a plus.

🛠️ Keahlian

Customer ServiceCustomer ExperienceCRM SystemsProblem-SolvingCommunicationTeamworkTime Management
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