Sales Team Leader - High-Performance Call Center & Customer Service

Staffinc Group · 📍 Jakarta Selatan, Jakarta Raya · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 6000000 - 7000000
Staffinc Group is seeking a dynamic and experienced Sales Team Leader to join our high-performance call center and customer service team. In this role, you will be responsible for leading a team of sales representatives, setting performance targets, and ensuring high levels of customer satisfaction. The ideal candidate will have a proven track record in sales and customer service, with excellent leadership and communication skills.

📋 Tanggung Jawab Pekerjaan

Lead and manage a team of sales representatives, providing guidance and support to ensure high performance.,Set and monitor sales targets, and implement strategies to achieve and exceed them.,Maintain high levels of customer satisfaction by resolving complaints and ensuring a positive customer experience.,Conduct regular team meetings and coaching sessions to improve performance and skills.,Analyze sales data and provide reports to management for decision-making.,Collaborate with other departments to ensure smooth and efficient operations.,Ensure compliance with company policies and procedures.,Represent the company at industry events and networking opportunities.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or a related field.,Minimum of 5 years of experience in sales and customer service, with a proven track record of success.,Proven ability to lead and manage a team of sales representatives.,Excellent communication and interpersonal skills.,Strong analytical and problem-solving skills.,Proficiency in using Microsoft Office and other relevant software.,Familiarity with CRM systems is a plus.,Ability to work under pressure and meet tight deadlines.

🛠️ Keahlian

Sales leadershipCustomer serviceTeam managementData analysisCommunicationProblem-solvingCRM systemsTime management
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